Subscriptions FAQ
Find answers to common questions about our subscription (SAAS) products, services, and policies. If you have any questions, please contact us. Note: This FAQ summarizes a part of a recent survey polled to 70k+ users.
This is a big change. Mt. Mograph began in 2013 as a passion project and hasn't ever had a sustainable business model.
With no recurring revenue, it is difficult to scale our projects into better products for you. And although bootstrapped — we have tried to deliver commercial-grade software.
For a decade, our small team has multiplied responsibilities and product scope, year-over-year. This felt unmanageable, but we tried to keep up.
This year, huge increases in development and service costs also compounded. And, we came to a hard truth that our Lifetime License model couldn't keep up with the industry anymore.
We want to keep bringing the creative space new kinds of tools and software, to create media better. In a market of Adobe-esque giants, we want to bring you something special.
With consistent revenue, we can focus on a backlog of 285 updates. Many of which are requests, tools, and features to sync from you.
Our goal is to provide better products across-the-line, improved support and helpful documentation.
We put a lot of work into switching our business model, and respect longtime users, like you. We gathered user feedback in a survey sent out last month, and tried to balance all input in this change.
If you have any thoughts or concerns, please get in touch with us at support@mtmograph.com.
With 11 of years developing tools, we have a strong catalogue of products and a proven track record. We have a giant backlog to build, and plan to ship more updates and kinds of creative software.
The largest impact to you will be:
- More frequent updates to existing products
- Larger applications, and bigger technology leaps
- Instant access to new software to improve production
- Impact development by posting and voting on our Futures
- Access beta-builds
We are working to:
- Expand support to more applications outside Adobe
- Build 1000s of User Requests and features into tools
- Create more tutorials for products and education resources. From the survey, many users mentioned they only know about 10% of the tools and want more information ...
- Create larger advancements for our current product line-up
There is quite a lot more coming for our 2025 Production Roadmap we'll post soon.
Yes, you can use your Customer Loyalty discount for anything — and it stays active for life! As a 100% user-supported company, we are in business because of you.
This discount is for anything and available to any license purchased before — Oct 16, 2024.
Use this discount across all flagship tools, new products coming soon, or save it for years from now. We guarantee this code to you forever, even if our prices go up or down.
This is a massive, exclusive discount and only available for a limited time
We want to show appreciation for your long-time support, and offer a big thank you for using our software. For a decade, we have worked to gain the trust of a global audience of designers and hope you continue to see value in Mt. Mograph.
Throughout our industry, multi-billion dollar companies deliver mediocre software experiences. We want to be better, and build you powerful, unique and fresh creative software.
For years, we have tried to raise the bar for animation tools, and are about to share our new applications! With your continued support, we can build even larger creative experiences and tools.
If you are eligible for this discount, you have received an email that is valid to use your discount code.
Note: We did our best to contact all valid orders. If your Customer Loyalty Discount email is missing, please contact support@mtmograph.com
Thanks again for being awesome!
Yes, legacy products will receive minor updates and security patches, until Nov, 30 2026
Note: major releases and new updates are now only available to subscription-based products.
Our goal with subscriptions is to make our development sustainable.
We explored paid version upgrades, but that limits your access to product improvements. For 10+ years, we have synced regular updates, and want you to enjoy the latest and greatest builds.
With your support we can release more frequent updates, huge features and new tools. With these considerations, a low-priced subscription option was our best path forward.
Yes, an educational discount is available. We know all animators, designers and creators start somewhere.
Having been "there" ourselves, we know it can be difficult as a student to afford software. So we are happy to help support educators and students by providing a discount.
Note: student and educator discounts will be available shortly. We are currently focused on getting our new licensing system online.
Work can come in waves, and if you have a low month, you have no need to stress. You can pause, update and manage your subscription anytime.
Note: pausing your subscription will still keep your lifetime discount active.