FAQ

Here you'll find answers to commonly asked questions about our products, services, and policies. If you have any questions, please contact us.

I am getting an error while installing / trying to update?

How do I do a manual install? Are there alternate installation methods?

Do you offer a Trial or, Test version of your tools?

Can I use the plugins when I do not have an internet connection?

Do Mt. Mograph tools work on the new Apple Silicon chip series (M1, M2)?

Can I still use the old Motion v2 script?

How do I share audio files between Boombox projects, and different workstations?

How many Installations am I allowed with my License key?

I lost my License key, where can I find it again?

I am using Motion 2, can I upgrade to Motion 4 for free or do have to buy it again?

What Payment services and methods does your store support?

Can my company purchase with a Purchase Order (PO), or Invoice?

I want a Refund, how do I get my money back?